Union Minister of State for Personnel, Public Grievances and Pensions Dr. Jitendra Singh called for a comprehensive evaluation of pension rules to make sure they match shifting societal circumstances, noting that outdated rules are a significant cause of ongoing pension-related lawsuits.

According to the minister, speaking at the Department of Pension and Pensioners’ Welfare’s second National Workshop on Pension Litigation, the government’s goal is to establish a zero-litigation pension system via policy changes, simplified regulations, enhanced grievance resolution, and improved inter-ministerial coordination.

He emphasized that the emphasis of pension management should be on avoiding disputes via timely policy adjustments rather than on settling them once they have gone to court.

Singh stated that frequent litigation usually suggests that specific regulations need to be reevaluated.

The minister said that a reassessment of the underlying policy should be prompted by similar complaints arising in different regions of the nation, rather than being handled as isolated instances.

Saying such measures have made pension policies more inclusive and human while lessening the requirement for drawn-out legal procedures, the minister emphasized recent changes by mentioning the government’s decision to simplify eligibility requirements for providing pension benefits to separated daughters.

Additionally, he stated that a number of family pension clauses inherited from previous administrative frameworks have been changed in recent years to ensure that beneficiaries obtain legitimate benefits without having to resort to judicial action.

Singh urged agencies to examine litigation trends and stakeholder input to pinpoint inadequacies in current legislation, calling for a research-driven strategy to policymaking.

He also emphasized that grievance settlement should be a tool for policy improvement rather than simply a way to resolve complaints.

While stating that grievance platforms based on artificial intelligence have boosted efficiency, the minister added that technology should be accompanied by in-person conversation with pensioners in order to gain a better understanding of their concerns.

Singh also debuted a Compendium of Case Laws on Pension Litigation, a flyer on pension litigation, and the Department’s Special Campaign 3. 0 during the event. These materials are intended to improve litigation management and offer citizen-centric pension services.

The Department of Pension and Pensioners‘ Welfare reports that the number of pension litigation cases on its Litigation Information Management System has decreased by almost 20% in the last year. The Department further stated that the average time for addressing pension complaints via the CPENGRAMS portal has been lowered to under 20 days.